How do I take part in this promotion?

To take part in this promotion, simply purchase a qualifying Hisense TV from a participating retailer between 08 September 2021 to 05 October 2021 and submit your claim online between 03 November 2021 and 02 December 2021. Open to UK residents only. Full T&Cs apply.

When am I able to submit my claim?

You can submit your claim online between 03 November 2021 and 02 December 2021.

How many times can I claim?

The offer is limited to one claim per person, per Qualifying Product purchased.

Is my product eligible for this promotion?

To be eligible to claim, you'll need to have bought a product listed on the eligible product page. Unfortunately, if your product isn't listed here, you won't be able to claim.

What can I use as my proof of purchase and what should it show?

This depends on where you made your purchase:

If you bought your product from a physical store, simply use the receipt you received with your purchase.
If you made your purchase online, use your invoice. Alternatively, you can send your order confirmation along with the delivery note.
When sending your proof of purchase, make sure the following information is clearly visible:

  • What you bought
  • Where you bought it
  • Date of purchase
  • Price you paid
How do I upload my proof of purchase?

If you made your purchase online, then it's likely your proof of purchase will have been sent to you by email. Simply screenshot your invoice or order confirmation email, making sure the following information is clearly visible:

  • What you bought
  • Where you bought it
  • Date of purchase
  • Price you paid

Need help taking screenshots? Select your device type from the list below:

  • Windows computer
  • Mac
  • iOS (iPhone/iPad)
  • Android

Alternatively, you can save the entire email as a PDF. You can usually do this by selecting Print then Save as PDF. You can then upload the PDF file to your claim.

Sometimes, invoices are attached to emails as PDF files; in this case, simply download the invoice and upload it to the form.

The picture of my proof of purchase is too large to upload. What should I do?

If you've had a notification saying your file is too large, you'll just need to resize it. You can do this in one of the following ways:

If you're using a Windows PC

  • Open the image in the Windows Photo app. This should happen automatically when you double click it.
  • Click the three dots at the top-right of the window.
  • Select Resize.
  • Select M Best for emails and messages.
  • Give the file a name you'll remember and click
  • Save.

You should now be able to upload the new file. If you're using a Mac You'll find all you need to know under Resize, rotate or flip an image in Preview on Mac. When you've completed the steps, try uploading again.

Where can I find my serial number?

You can usually find your serial number on a sticker on the back of your device.

I've just submitted a claim. What happens next?

We'll send you a confirmation email to let you know we've received your claim.

When will I get my cashback reward?

Once a completed application form has been received by the Promoter, the participant will receive a confirmation of receipt by email. Where a claim can be verified, the participant will be notified by email and the cashback sum will be issued within 28 days of validation using the email address you have provided. Cash back sums will be paid in the form of a Virtual Pre-paid Mastercard which will be issued by email. The card will expire 12 months after it is issued.

Cardholder Telephone Number:
  • ROI +353 1 255 7111/ 1850 496 496
  • UK 0844 870 9812
  • INT +353 1 6832378
  • Website
How do I find my Claim Reference?

Don't worry if you missed it. We also include your Claim Reference in any email updates we send you about your claim. If you're having trouble finding your emails, check your junk folder.

Customer support

Please email or contact the Hisense hotline on +44 (0)8000 443286 (Monday to Friday from 9 am to 5:30 pm excluding public holidays)

For any non-promotion queries, please use the below contact details:

  • Warranty queries: 0333 043 6695
  • Product Support - Refrigeration, Laundry, Cooking, Dishwashers : 0191 387 0804 (Monday - Friday only, 9am – 5pm)

Alternatively, please visit our website: